Frequently Asked Questions
Everything you need to know before booking with Wosol
— Got a question? We’re here to help
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Hotel & Room Info
I want to make a reservation, how do I start?
Arrival Q&A
All we need from you is:
- Guest's name (as in the passport).
- Check-in and check-out dates in the Gregorian calendar.
- Preferred room type (double, triple, suite, etc.).
- Name of the hotel you wish to stay in.
- Your mobile number for quick communication on WhatsApp.
- Your email address to send the invoice and confirm the booking.
Once you send us this information on WhatsApp, we will get back to you with the price offer and the steps for payment and confirmation immediately.
What services does Wosol Al-Dhahabiya Company offer?
Golden Access Company is a prestigious and well-established company specializing in providing hotel services in Mecca and Medina. The company offers a wide range of hotel options that cover all categories and levels, from budget hotels to five-star hotels, to meet the needs of all clients in terms of location and budget.
Golden Access is distinguished by offering an advanced B2B system that allows small companies and external agents to easily access hotel bookings, with the ability to manage accounts and professionally monitor daily accommodations.
For individuals, the company provides a comprehensive electronic platform that showcases a variety of hotel offers for pilgrims and visitors from all over the world, in different languages, with flexible options suitable for all age groups and budgets, whether limited or open. Through the Golden Access website, visitors can find the perfect choice for a lifetime journey.
What sets Golden Arrival Company apart from other hotel service providers?
Golden Access Company offers you an exceptional and unique experience in the world of hotel bookings, supported by a specialized team, advanced technical infrastructure, and a global presence that ensures you receive support wherever you are. Access stands out from others in several important aspects:
Variety of Options and Affordable Prices
Access provides a vast collection of hotels in Mecca and Medina, covering all categories and budgets, with competitive prices supported by direct contracts, making it one of the strongest companies in the region.
Direct Technical Support Before and After Booking
The Access team offers you direct and effective technical support, available via phone, WhatsApp, or through our offices worldwide, ensuring your comfort at every stage of the booking process.
The Language That Understands You
Access is close to you because it speaks your language. Our multinational staff works from offices covering various countries, making communication easy and smooth wherever you are.
Flexibility and Diverse Payment Methods
We provide you with multiple payment solutions:
- Through our branches in Saudi Arabia or around the world.
- Via bank cards (Visa, MasterCard, American Express).
- Through digital wallets (Apple Pay, Google Pay, Samsung Pay).
- For companies: an electronic wallet system loaded with a dedicated balance used to confirm bookings easily.
Multiple Booking Platforms Suitable for Every Client
- The official website.
- Specialized B2B system for companies.
- Instant communication via WhatsApp.
- The ability to create custom groups on WhatsApp between your company and the Access booking team to monitor bookings moment by moment.
A Global Network of Branches and a Dynamic Team
Our branches spread worldwide operate with a comprehensive and dynamic team that spares no effort to serve you and complete your bookings with precision and professionalism.
How can I book a hotel in Mecca or Medina?
You can book a hotel in Mecca or Medina by contacting us via WhatsApp, through our B2B platform dedicated to companies, or through our authorized staff. You will be provided with available hotel offers, choose the most suitable one for you, and then confirm the booking after payment.
Do you have hotels near the Haram?
Yes, we have multiple hotels very close to the Haram in both Mecca and Medina, including hotels within the Abraj Al Bait complex and others just a few minutes' walk from the Haram courtyards, especially near the King Abdulaziz Gate. We also offer hotels that may be relatively farther from the Haram, but they provide shuttle services to and from the Haram around the clock, especially during prayer times, making them an economical and convenient option for those seeking a balance between price and location.
Are the prices fixed, or do they change according to the season?
Our prices are not fixed; they change based on several factors, most notably:
- Seasons: Such as Ramadan, the Hajj season, and official holidays, where demand is high, leading to increased prices.
- Booking date and duration: The earlier the booking, the better the chances of getting better prices.
- Type and location of the hotel: Hotels near the Haram or with a high rating are often more expensive.
- Special offers: We continuously provide special offers at different times of the year.
To ensure you get the best prices, we recommend booking early and following the Wosol Gold accounts on social media, where we announce exclusive offers and discounts promptly.
Can you provide a room for a large family or group?
Yes, certainly, we offer multiple options suitable for large families and groups, whether for religious, tourist, or even business trips. These options include:
- Triple and quadruple rooms in most hotels.
- Suites and connecting rooms suitable for large families.
- Hotel apartments or residential units with larger spaces for those who desire more privacy.
- Special offers for groups that include preferential rates and additional services such as transportation and organization.
All you need to do is provide us with the number of people, arrival and departure dates, and we will suggest the most suitable options according to your needs and budget.
What are the characteristics of triple and quadruple rooms in five-star hotels in Mecca?
In most five-star hotels in Mecca, triple or quadruple rooms are typically double rooms with an additional bed added to make them triple, or two additional beds to make them quadruple. In many cases, the sizes of the added beds may differ from the original beds and may be smaller or of a different type (such as a folding bed or a convertible sofa). This option is used because it is more economical than booking a suite or two separate rooms, but it may affect the space within the room and reduce the level of comfort compared to rooms originally designed for three or four people. Therefore, we always recommend informing us of the number of individuals and their ages so that we can assist you in choosing the most suitable option in terms of comfort, space, and price.
Do hotel prices in Mecca include meals?
In many hotels in Mecca, meals are included in the room price depending on the type of booking. The main meal is often breakfast, which is served as an open buffet. Lunch and dinner are usually optional and can be added for an additional cost either at the time of booking or requested directly from the hotel. At Wosol Al-Dhahabiya, we always clarify whether the booking includes one or more meals, and we provide you with multiple options that suit your budget, with or without meals.
Do you have hotels in the Al-Aziziyah district in Mecca?
Yes, at Wasoul Al-Dhahabiya, we offer a selection of hotels in the Al-Aziziyah district of Mecca. This area is a vibrant residential, administrative, and commercial neighborhood, and it is considered a prime location for visitors during the Umrah or Hajj seasons, especially for those seeking comfortable accommodations at reasonable prices.
Al-Aziziyah is located within the legal boundaries of the Haram, allowing visitors to perform rituals and prayers with the same religious rulings applied inside the Haram.
Many hotels in Al-Aziziyah offer free shuttle services to and from the Haram during prayer times, making it a practical choice for comfort and transportation.
If you are coming for Umrah with your private car, Al-Aziziyah is an ideal choice for you, as most hotels there provide free parking, unlike most hotels in the central area near the Haram, which either do not offer parking or charge additional fees.
You can also use the map search feature on our website to easily and clearly choose the most suitable hotel for you in Al-Aziziyah.
"What are the hotels that provide parking service for guests?"
Here is a brief list of the prominent hotels near the Haram in Mecca that offer parking facilities, along with the parking fees and whether they are charged daily or hourly.
Valet Parking is a service where the guest hands over the car at the hotel entrance to a specialized employee, receives a receipt, and the employee parks the car in the designated area and retrieves it upon request. It usually comes with a fixed daily fee.
- Makkah Clock Royal Tower, A Fairmont Hotel — Valet 24 hours ≈ 250 SAR per day
- Hyatt Regency Jabal Omar — Underground self-parking ≈ 25 SAR per hour (daily subscription available)
- Conrad Makkah — Valet or self-parking ≈ 150 SAR per day
- Jabal Omar Marriott Hotel — Indoor garage ≈ 28 SAR per hour or about 185 SAR per day
- Hilton Suites Makkah — Self-parking ≈ 230 SAR per day or valet ≈ 50 SAR per day (off-season)
- Hilton Makkah Convention Hotel — Covered self-parking ≈ 230 SAR per day
- Swissotel Al Maqam (Clock Towers) — Valet ≈ 250 SAR per day
- Swissotel Makkah — Paid indoor parking ≈ 200–250 SAR per day
- Pullman ZamZam Makkah — Valet or limited private parking ≈ 250 SAR per day
- Voco Makkah — Limited self-parking ≈ 80 SAR per day
If free parking is a priority for your trip, it is advisable to stay in neighborhoods like Al-Aziziyah or Al-Taysir, as most of their hotels offer free parking along with shuttle service to the Haram.
Can you help me choose the right hotel?
Yes, absolutely. Our team at Wosol Al-Dhahabiya is ready to assist you in choosing the most suitable hotel for you based on:
- Budget (economy – medium – luxury)
- Location (near the Haram – Al-Aziziyah – Al-Taysir – Jabal Omar…)
- Type of view (view of the Kaaba – Haram – city – no view)
- Required services (meals, parking, transportation, connecting rooms…)
- Number of individuals and length of stay
All you need to do is provide us with the details of your trip, and we will suggest more than one option based on your needs, clearly and transparently explaining the features of each hotel, its price, and booking conditions.
Can I choose the hotel from the map?
Yes, you can use the map search service available on our website, which allows you to accurately determine the hotel's location in relation to the Haram, whether in Mecca or Medina. This feature helps you to:
- Know the distance of the hotel from the Haram gates
- Choose a hotel in a specific neighborhood (Ajyad, Al-Aziziyah, Al-Taysir, etc.)
- Compare multiple hotels in terms of location before making a decision
If you like, we can send you links to suggested hotels with their maps directly on WhatsApp.
Do you offer a shuttle service from the airport to the hotel?
Currently, airport transfer service is not available for individuals within the Golden Arrival Services. It is limited only to group bookings, such as campaigns or official delegations that are coordinated in advance. However, soon, God willing, we will officially launch this service for individuals, and it will be available for booking with a car and driver directly within the arrival packages. If you are part of a group, you can request the service within the booking details. If you are an individual, follow us on our official channels to receive a notification as soon as the service becomes available.
Is it possible to order food from outside the hotel restaurant for groups?
Yes, some hotels allow meals from licensed external catering companies, especially for campaigns, groups, or companies. However, this is subject to specific regulations and requires prior reservations with the hotel management.
In budget hotels in particular, meals may be allowed on the condition that the hotel's dining hall usage terms are met. In such cases, a fee is charged for each chair used in the hall, typically ranging from 5 to 15 riyals per chair.
At Wosol Al-Dhahabiya, we can coordinate with the hotel, inform you of all the terms and costs, and provide the best available options according to your group's needs.
Can I request a room with two separate beds or a double bed?
Yes, when booking, you can choose the type of bed you prefer:
- Double Bed (King Bed): Ideal for couples or two individuals who want a large shared bed.
- Two Separate Beds (Twin Beds): Suitable for friends, siblings, or colleagues traveling together.
However, we would like to clarify that the requested bed type is listed as a special request and is not always 100% guaranteed, especially during peak seasons. Therefore, at Wosol, we clearly record your request at the time of booking and then follow up with the hotel to confirm availability as per possibility.
If this matter is very important to you, just let us know from the start, and we will provide you with the best available options.
Can I book a room for two people with a child?
Yes, it is possible in most hotels, but it depends on the hotel's policy regarding children. We would like to point out some important points:
- Some hotels allow one child for free up to a certain age (usually 6 or 12 years) in the same room, without an extra bed.
- If an extra bed or breakfast for the child is requested, additional charges may apply.
- Some hotels require the room to be a triple room even with a child, depending on the room size or occupancy.
We emphasize that the actual verification occurs at check-in at the hotel, where the child may be counted as a third person depending on their age, and additional charges may be required in the restaurant if the child will have breakfast with adults.
At Wosol Althahabiya, we always advise mentioning the number of children and their ages accurately when booking, to ensure you receive an appropriate offer and avoid any surprises during check-in or with hotel services.
"Do your prices include tax?"
Yes, all the prices we send you through Al- Wosol Al-Thahabiya include VAT (15%), municipal fees, and any other mandatory fees imposed by the hotel or system. This means the price you receive on the invoice is the final, complete price with no unexpected additions upon arrival. In case there are any additional fees (such as parking fees or optional meals), we clearly and transparently inform you of them in advance before confirming the booking.
Can I book a room for one person?
Yes, you can book a room for one person, and most hotels offer this type of accommodation under the name:
Single Room
or Double Room for Single Use.
Generally, the room will be the same size, but the price may be lower because it is for single occupancy. In some offers, breakfast or additional services are included even if you are just one person.
Just send us your travel details, and we will suggest the best options suitable for single accommodation.
Are the triple and quadruple rooms spacious?
Triple and quadruple rooms in most hotels in Mecca, especially the luxury ones, are originally double rooms to which one or two extra beds are added upon request. Here are some important points to consider:
- Space may be limited after adding extra beds, especially in hotels close to the Haram.
- The added beds are sometimes smaller in size or foldable.
- This type of arrangement is considered an economical solution, but it may affect the ease of movement within the room.
If space is a priority for you, we recommend booking two connecting rooms or a family suite if available.
Can I book a hotel in Mecca and then another hotel in Medina within the same arrangement?
Yes, with the arrival of the golden package, you can book a hotel in Mecca and then a hotel in Medina within the same request. However, each hotel will have a separate booking number, with precise coordination of check-in and check-out dates, and we can also assist you in arranging transportation between the two cities if needed.
Can I book in cities other than Mecca and Medina?
Yes, we offer bookings in other Saudi cities according to your trip, such as:
- Jeddah (especially for those arriving via the airport)
- Taif (for those who prefer moderate weather)
- Al-Ula (for tourism visits or events)
- Riyadh, Dammam, Abha... and other cities
Just let us know your desired destination, and we will provide you with suitable offers and available hotels for the required dates.
Can I find out if the hotel is close to the Women's Gate, the Gate of Peace, or the men's prayer area?
Yes, at Wosol Golden we provide this information when you book—especially in Madinah, where many guests prefer staying near the Women's Gate, the Gate of Peace, or the men's prayer area.
When we send the hotel offer, we include:
- The hotel's location in relation to the Prophet’s Mosque
- The nearest gate to the hotel
- The approximate walking distance
Just let us know which area matters to you (Women's Gate – Gate of Peace – men's prayer area), and we’ll send you hotels closest to that point.
Can I make a last-minute booking (same day or one day before)?
Yes, sometimes we can arrange bookings on the same day or one day in advance, but this depends on:
- Room availability at the desired hotel
- The hotel's policy regarding last-minute bookings
- The travel season (chances are lower during peak periods)
At Wosol, we always do our best to assist you, but we strongly recommend booking early to ensure better availability and the best price.
If you need an urgent reservation, just contact us immediately via WhatsApp, and we’ll handle your request with priority.
Can I extend my stay after arrival?
Yes, extending your stay is possible depending on room availability at the hotel, but please note:
- Extension is not guaranteed unless it’s booked in advance
- The price may differ from the original nightly rate, especially during peak seasons
- Some hotels require immediate confirmation and payment at the time of the request
If you wish to extend, we recommend contacting us well before your checkout, and we’ll coordinate with the hotel and send you a new offer with confirmed rate and availability.
Can I use a booking as a gift for someone else?
Yes, you can absolutely make a booking under someone else's name and offer it as a gift — whether for a family member, a friend, or even as a formal present for someone special.
However, here are a few important notes:
- The reservation must be under the name of the person who will actually stay at the hotel.
- You must provide the guest's details accurately (full name as per ID or passport).
- In some cases, the hotel may request proof of relationship or a simple authorization if the payer and guest names differ.
Just let us know at the time of booking that it’s a “gift,” and we’ll coordinate everything respectfully and with full privacy.
Can I know the room size before booking?
Yes, at Wosol Golden we always strive to provide you with full room details, including approximate size in square meters, if available from the hotel.
Some hotels, especially 4 and 5-star properties, clearly indicate room sizes in the system, while budget hotels may not provide exact measurements.
If room size is important to you, just let us know during booking, and we’ll share available options with approximate room sizes.
Can I know the number of bathrooms in the room or suite before booking?
Yes, in some cases we can provide information on the number of bathrooms in a room or suite, especially if you're booking:
- A family or large suite
- Connecting rooms
- Or rooms for groups or large families
However, note that most standard rooms (double, triple, quad) usually include only one bathroom, even if they have multiple beds.
If this detail is important to you, just let us know at the time of booking and we’ll confirm the information with the hotel before finalizing the reservation.
Can I know if the room has a bidet (hand shower)?
Yes, absolutely. All hotels in the Kingdom of Saudi Arabia, including those in Makkah and Madinah, are required to provide bidet (hand shower) fixtures in bathroom facilities, as per official quality and classification standards.
So there’s no need to worry — bidets are a standard feature in all hotel rooms across the Kingdom, whether in budget or luxury accommodations.
Can I book via phone or WhatsApp instead of using the website?
Yes, absolutely. At Wosol Golden, you can easily book via WhatsApp or phone without needing to use the website, offering you a flexible and fast experience.
Through WhatsApp, you can:
- Send your travel details (date – number of people – room type…)
- Receive suitable offers within minutes
- Complete the payment through a secure electronic link
- Get your booking confirmation and invoice directly on your phone
Our customer service team is available 24/7 to assist you.
Is it possible to know the hotel's rating before booking?
Certainly, and without a doubt. At Wosol Al-Dhahabiya, based on the official requirements for tourism classification in the Kingdom of Saudi Arabia, we are obligated to clarify the classification and level of the hotel to each client before confirming the reservation. We clearly list for you:
- The number of stars of the hotel according to the approved classification
- The type of accommodation and services provided
- The level of cleanliness and facilities
- The distance of the hotel from the Haram or important sites
You can also visit the hotel's page on our website to view the overall rating, reviews from our previous clients, photos, and guest experiences, to form an accurate impression before making a decision.
Can I know the distance between the hotel and the Haram before booking?
At Wosol Al-Dhahabiya, we strive to provide an approximate picture of the distance between the hotel and the Haram, whether in Mecca or Medina. However, we would like to clarify that this information cannot be determined with absolute precision and is offered as an approximate value only.
We base the distance estimates on:
- Google Maps from and to the courtyards of the Holy Mosque in Mecca or the Prophet's Mosque in Medina
- Information provided by the hotel management itself
However, it should be noted that:
- Some distances may include routes with inclines or declines
- Not every hotel offers transportation services to and from the Haram
- What is considered close to one gate may be far from another gate depending on the location
If distance or ease of the route is an important factor for you, we recommend asking us a specific and precise question (e.g., "Is this hotel suitable for the elderly?"), and we will assist you in choosing the most suitable option with complete transparency.
Is there a specific time for checking in and out of the hotel?
Yes, all hotels in Mecca and Medina (and in the Kingdom in general) adhere to the official check-in and check-out times, which are usually:
- Check-in: from 4:00 PM
- Check-out: until 12:00 PM (noon)
However, some hotels may vary slightly, especially during seasons or depending on the hotel's policy. If you need:
- Early check-in (before 4:00 PM)
- Late check-out (after 12:00 PM)
You can request this from the hotel's reception upon arrival, and fees are often applied based on the number of hours and availability on that day. At Wosol, we include your request in the booking if you need it, but it cannot be guaranteed in advance except through the hotel itself at check-in.
Is early check-in or late check-out possible without fees?
Early check-in or late check-out is not guaranteed for free and is entirely dependent on room availability on the day of arrival or departure, as well as the hotel's policy. In most cases:
- Early check-in or late check-out can be free for a limited period (1–2 hours) if the hotel is not busy.
- If the allowed period is exceeded, additional charges may apply, calculated based on the number of hours or as half a night's stay.
- Some hotels offer flexible check-in as an added service for a pre-paid fee.
At Wosol Al-Dhahabiya, we record your request within the reservation, but the final execution is only through the hotel's reception management on the day of check-in or check-out.
Can I request daily room cleaning service?
Yes, all the hotels we work with at Golden Arrival provide daily room cleaning as part of the basic service, especially in 4 and 5-star hotels. However, we would like to clarify the following:
- Some hotels implement a cleaning-on-request system to maintain privacy, so it is preferable to hang the "Please Clean" sign on the room door.
- In budget hotels, cleaning service may be every two or three days instead of daily.
- You can always request additional cleaning or towel changes by contacting room service.
If you have specific cleanliness requirements or cleaning schedule preferences, please let us know during booking, and we will inform the hotel in advance.
Is it possible to book more than one room under the same name?
Yes, it is possible to book multiple rooms under the same person's name, but we would like to clarify some important points:
- If the rooms are intended for different individuals, it is preferable to enter each guest's name in their respective room to avoid any confusion during check-in.
- Some hotels may require the names of all guests, especially during peak seasons or for group bookings.
- If the booking is made under one person's name only, they must be present at check-in or clearly authorize others.
At Wosol Al-Dhahabi, we assist you in arranging this type of booking in the best way to ensure a smooth check-in and avoid any issues with hotel management.
Can you help me choose a hotel according to my budget?
Yes, absolutely. At Wosol Al-Dhahabiya, we are keen to offer options that suit your personal budget, whether they are:
- Economic (comfortable hotels at an affordable price)
- Medium (3 or 4-star hotels near the Haram with good services)
- Luxury (5-star hotels with distinctive views and upscale service)
All you need to do is provide us with:
- The approximate amount you wish to spend
- The number of people
- Dates of stay
- Any other priorities (proximity to the Haram, view, meals…)
We will suggest several options filtered according to your budget, with an explanation of the differences and advantages, so you can make a decision comfortably and clearly.
Can I find out if the room has soundproofing?
The vast majority of hotels, especially those in the 4 and 5-star categories, design their rooms using basic soundproofing to ensure comfort. However:
- Not all hotels adhere to complete soundproofing, especially budget hotels or those located in busy areas.
- Some hotels offer rooms in quiet corners or away from elevators and the street, but these require a special request in advance.
- A full level of soundproofing can only be guaranteed through personal experience or previous customer reviews.
At Golden Access, we can convey your feedback to the hotel and request a quiet room, but the implementation of this remains at the discretion of the reception management based on availability.
Can I find out if the hotel has an elevator?
Yes, absolutely. All hotels within the Kingdom of Saudi Arabia are required to provide elevators, in accordance with the tourism classification requirements approved by official authorities. The classification regulations stipulate that the elevators must be:
- Sufficient and appropriate for the number of guests and the type of hotel
- Distributed in a way that facilitates access to all floors
- Equipped to serve the elderly and people with limited mobility
Therefore, there is no need to worry about the availability of elevators, as they are essential and present in all licensed hotels within the Kingdom, whether luxurious or economical.
Can I have the hotel reservation number, not the reservation number in Wasel?
Yes, at Wosol Al-Dhahabiya, we provide you with the official hotel reservation number before your check-in date, and it is usually sent one day before your arrival. This number is used upon arrival at the hotel to facilitate the check-in process, and it is preferred to use it instead of just the guest's name because:
- It reduces the likelihood of errors in spelling the name.
- It speeds up the check-in process.
- It serves as a direct reference in the hotel's system.
If you do not receive your hotel reservation number before arrival, just contact us immediately, and we will send it to you directly.
Can I know if the room contains a refrigerator or a kettle?
Yes, absolutely. According to the approved tourism classification requirements in the Kingdom of Saudi Arabia, providing a minibar is mandatory in all classified hotel rooms. As for the electric kettle and clothes iron, they are also essential requirements in hotel classification and must be available either:
- Directly inside the room
- Or available upon request from room service after check-in
Therefore, there is no need to worry about the availability of these amenities. If these details are important to you, just let us know during booking, and we will confirm with the hotel and note it in your request.
Can the reservation be used for multiple entries and exits (more than once during the same period)?
In general, hotel bookings are calculated based on the number of consecutive nights, and it is assumed that check-in and check-out occur only once within the specified period. However, in some special cases, such as:
- Umrah campaigns or large groups
- Pilgrims or Umrah performers coming from the city and returning later
- Intermittent visits during the same period
It is possible to coordinate with the hotel in advance to request keeping the booking active despite temporary departure, provided that:
- The hotel is informed in advance
- You may need to pay for the nights in full even if not present during them
At Wosol Al-Dhahabiya, we recommend clarifying this type of usage during booking, and we will coordinate with the hotel and explain its terms, so you are not considered "withdrawn" and the room is not canceled.
Is it possible to request a crib or a bassinet in the room?
Yes, you can request a baby crib in most of the hotels we work with in Mecca and Medina, especially if you are traveling with an infant. However, we would like to clarify some important details:
- Most hotels provide a baby crib for free, but it must be requested in advance during booking.
- Some hotels may charge a nominal fee for the additional crib, depending on their policy.
- The number of cribs available is limited, so availability can only be guaranteed upon check-in.
At Wosol Al-Dhahabiya, we record this request as part of the booking and communicate with the hotel to confirm it, but the final decision is made by the hotel reception management based on actual availability.
Can I leave my luggage at the hotel after checking out?
Yes, most hotels in Mecca and Medina offer free luggage storage service after check-out, which is useful in situations such as:
- Waiting for a flight or other means of transportation
- Performing prayers or Umrah
- Or even performing the farewell Tawaf before leaving Mecca
Luggage is stored in a designated area within the hotel through the safekeeping or reception department, and you are provided with an official receipt to ensure security. Just inform the reception staff at check-out, and they will arrange the service for you.
Can the room be checked in before the official check-in time?
Yes, in some cases, it is possible to check into the room early before the official check-in time (which is often at 4 PM), but this depends on:
- The availability of the room at the hotel at that time
- Approval from the hotel reception management
- Sometimes an early check-in fee may be imposed (calculated by the hour or half-day)
During peak seasons, it may be difficult, so we always advise:
- Informing us in advance when booking about your desire for early check-in
- Confirming with the reception upon arrival
At Wosol Al-Dhahabiya, we clearly add your note within the booking details, but the final decision always rests with the hotel based on availability.
Is it possible to receive visitors (friends or relatives) in the room during the stay?
Yes, most hotels in Mecca and Medina allow visits from relatives or friends during the day, but there are basic regulations:
- Visitors are not allowed to stay overnight unless they are officially added to the reservation and any price difference is paid, if applicable.
- Visitors are not allowed to enter the restaurant without an additional fee.
- During busy seasons, some hotels may impose restrictions on the number of visitors in a room to ensure safety.
Can I book a room or a hotel apartment with a kitchenette to prepare light meals?
Yes, this is available in some hotel apartments or suites equipped with a kitchenette in Mecca and Medina, while traditional hotel rooms often do not include a kitchen. If having a kitchen is a priority for you:
- Let us know that you would like a kitchenette or a full kitchen,
- Specify the number of guests and the duration of your stay,
- And we will show you the available apartments or suites along with their hospitality and cleaning fees.
Note: The use of open cooking tools (gas stoves/grills) is not allowed in most hotels due to safety requirements and according to the regulations of the Saudi Civil Defense; the kitchenette usually includes a microwave, a small electric oven, a ceramic stove, and a refrigerator.
Can I receive support and customer service in my language (such as Indonesian or Urdu) during the booking process?
Yes. Upon arrival, Al-Dhahabiya has a multinational customer service team that provides support in Arabic, English, Indonesian, Urdu, as well as other major languages used in the Hajj and Umrah market. Just let us know your preferred language when you start the chat on WhatsApp or over the phone, and we will directly connect you to a staff member specialized in your language to ensure easy and clear communication at all stages of the booking process.
Can I upgrade the room to a higher category (for example, from a standard room to a suite)?
Yes, we can upgrade your reservation either through the Golden Arrival Reservations Management before arrival or directly at the hotel reception desk upon arrival, all depending on the availability of rooms in the higher category at the time of the request.
Can I exchange foreign currency (dollars, euros, rupees...) at the hotel or through the Golden Arrival company?
Currency exchange is not one of the services offered by Wosol Gold Direct, but most major hotels in Mecca and Medina have an internal currency exchange office or a multi-currency ATM in the lobby. Licensed currency exchange offices are also widely available around the two holy mosques and at airports. It is always advisable to bring some Saudi riyals with you or use your bank card to withdraw cash when needed.
Can the hotel receive packages or shipments that I order online before my arrival and hold them for me until I check in?
Yes, most hotels allow the receipt of small parcels (such as online purchases or medications) before the guest's arrival. To ensure successful receipt, follow these steps:
Write your full name, reservation number, and phone number on the shipment address.
- Send us the tracking number and the expected arrival date of the parcel; we will add a note to the reservation and inform the reception.
- The hotel will keep the parcel in the safekeeping department until your check-in date.
Important: Hotels do not accept large or perishable parcels, and they may charge a nominal fee for storage if the holding period exceeds a few days or if the parcel is large. Inform us in advance about the nature of the shipment to confirm the hotel's policy and ensure its safe receipt.
I have two consecutive bookings at the same hotel (for example, a promotional offer followed by a regular booking). Can they be combined so I don't have to change rooms?
Yes, that is possible if the reservations have:
- The same guest name,
- The same room type,
- The same number of beds,
- And the same view.
Inform us in advance or notify the reception management that you have two consecutive reservation numbers and wish to extend your stay in the same room. The hotel will then link the reservations (Link/Stay Over), so you won't need to leave the room or check in again. The merging always depends on the room's availability for the entire period, but under these conditions, it is usually done without any issues.
Does the hotel provide a safe box for storing passports and valuable items?
Yes, the availability of an electronic safe inside the room or a central safety deposit box at the reception is a mandatory requirement in the tourism classification regulations in the Kingdom of Saudi Arabia. Therefore, you will find a secure safe in all classified hotel rooms that we book, and you can use it for free to store passports, money, and valuable items. If you need a larger size, most hotels provide an additional safe at the reception's security department with a receipt and a key or special code for the entire duration of your stay.
Can I deposit my luggage at the hotel if I arrive before the official check-in time?
Yes, you can do that. Most hotels in Mecca and Medina offer free luggage storage services before check-in. Upon your early arrival, hand over your bags to the concierge at the reception, and you will receive a receipt to retrieve your luggage later when your room is ready. The service is safe and free of charge, and it is useful if you wish to head to the Haram or have a meal before checking into your room.
Can I choose a specific room number (e.g., room 1724) before arrival?
We cannot guarantee a specific room number in advance, as the hotel only finalizes the numbers on the day of arrival after reviewing departures and cleaning the rooms. We can only record your preference (high floor, near the elevator, away from noise, etc.) in the reservation, and the hotel will accommodate it based on availability. When checking in, you can request the room number you want; if it is ready and not booked, the receptionist will assign it to you, otherwise, they will suggest the closest similar option.
Do hotels offer a free room or a special discount to the group leader when booking a large number of rooms?
The group coordinator may receive a complimentary room or an additional discount if bookings exceed a certain threshold, which varies from one hotel to another (for example, 20 rooms or more). This privilege is agreed upon in advance as part of the group booking contract and is not granted automatically. If you are a campaign or mission coordinator, let us know the number of rooms required, and we will negotiate with the hotel to include a complimentary room or a discount rate for the group coordinator according to the hotel's policy and availability during the season.
Does Al Wosol Al Thahabiya have a loyalty program or a points system that I can accumulate with each booking?
Currently, we do not offer a loyalty program based on points or miles. Our focus is on providing discounted prices directly to our customers through special hotel contracts, rather than distributing discounts in the form of points later on. If we launch a loyalty program in the future, we will officially announce it on our website and social media accounts so that our customers can subscribe and benefit from it.
What are the main services provided by Wosol?
The services include hotel accommodation access, transportation, spiritual guidance, logistical support, and organizing various tours at prices suitable for all budgets.
What are Wosol's future plans?
Wosol aims to enhance innovation and quality, expand its strategic partnerships, commit to social responsibility, improve customer service, and expand into new destinations and diverse services.
What are the achievements of Wosol in the field of Hajj and Umrah in numbers?
The service reached more than 500,000 pilgrims and visitors, and confirmed the booking of approximately 400,000 hotel nights during the past year, with an annual revenue growth of 25%.
About Wosol
Where are the branches of Golden Access Company located around the world?
Golden Access Company has an extensive network of branches worldwide to meet the needs of various markets, with a focus on providing exceptional services to pilgrims and Umrah performers. The company's headquarters is located in Mecca, in the Al-Rusaifa district – Al-Sharif Tower, 10th floor.
Additionally, the company has active branches in several countries, including:
- Medina
- Pakistan
- Indonesia – Jakarta
- Egypt (two branches)
- Morocco
- Algeria
- Uzbekistan
The company is also currently working on opening new branches in:
- United Kingdom
- Karachi
- India
- United States of America
These branches reflect Golden Access's vision of global expansion and providing its services to a wider range of customers around the world.
How can I complete my booking through Wosol Al-Dhahabiya Company?
Golden Access Company offers two separate booking platforms, designed to meet the needs of both businesses and individuals, ensuring a flexible and smooth booking experience for everyone.
First: For bookings via the Business Platform (B2B)
If you represent an external company or a travel agency, you can easily complete your bookings through the Access business platform, which allows you to:
- Browse a wide range of hotels in Mecca and Medina, covering various classifications and locations.
- Use an initial credit allocated to you upon registering your company, which is periodically updated in coordination between your account management and the accounts management at Access.
- Refill the credit at any time when needed, through one of the following methods:
- Electronic payment gateway.
- Direct bank transfer to one of the company's accounts in Mecca or to one of its branches in your country if available.
- Payment via bank cards (Visa, MasterCard, American Express).
Upon refilling the credit, you will be able to execute your bookings directly through your control panel, with immediate tracking of the financial status and daily accommodation of your bookings.
Second: For bookings via the Individual Platform (B2C)
If you are an individual, Golden Access Company offers you a dedicated website for individuals, allowing you to:
- Browse a variety of hotel offers at competitive prices, tailored for pilgrims and visitors from different countries and nationalities.
- Complete the booking directly through the website using your bank card.
- Communicate with the customer service team via the official WhatsApp number to execute the booking, where a support staff member will assist you step by step until the booking is confirmed.
Access provides a flexible and fast user experience, whether through the website or direct chat, to ensure the comfort of the guests of the Merciful at every step of their journey.
Does Wasoul Al-Dhahabiya Company provide a technical system through which bookings can be tracked and managed?
Yes, Wasoul Al-Dhahabiya Company offers an advanced technological infrastructure that enables you to easily and professionally track and manage bookings, whether you are a company or an individual:
For Companies (B2B):
Wasoul provides a comprehensive and customized electronic system for companies and agents, allowing you to:
- Search for hotels in Mecca and Medina using precise filters (location, rating, price).
- Make bookings directly and track their status in real-time.
- Manage financial balance and top up the electronic wallet.
- Print invoices and review your company's financial reports.
- Monitor daily guest accommodations through an easy and fast control panel.
For Individuals (B2C):
Through the dedicated website for individuals, you can:
- View hotel offers in a clear and visual manner.
- Make bookings and pay electronically with complete security.
- Receive instant notifications via email and mobile messages.
- Communicate with direct support and easily track booking status.
Wasoul always strives to harness technology to serve the guests of the Most Merciful, providing a smart and seamless digital experience at every step.
Do you have connected rooms for families?
Yes, many hotels offer connecting rooms, which consist of two rooms with an internal door between them. These are considered an ideal option for families or groups who wish for privacy while staying close to each other. However, we would like to clarify that at Wosol Al-Dhahabiya, we cannot guarantee a reservation for connecting rooms with certainty, as the only entity authorized to confirm such requests is the hotel reception management, and this is only possible at check-in, depending on availability at that time.
You can request connecting rooms from the reception management at check-in, and you can also request to be on an upper or lower floor according to your preference. However, we emphasize that these requests are not guaranteed in advance as part of the reservation, as they depend on room availability at the time of arrival.
Can you help me obtain a permit for Umrah or entry to the Haram or the Noble Rawdah?
Currently, at Wosol Al-Thahabiya, we do not offer the service of obtaining official permits to enter the Holy Mosque in Mecca or the Prophet's Mosque, or to perform Umrah or visit Al-Rawdah Al-Sharifah, as these permits are only issued through the official "Nusuk" app affiliated with the Ministry of Hajj and Umrah in Saudi Arabia.
However, we are happy to assist you by explaining the steps to obtain the permit through the app, which include:
- Downloading the "Nusuk" app on your mobile
- Creating and activating an account
- Selecting the type of permit (Umrah – Prayer – Visit Al-Rawdah Al-Sharifah…)
- Choosing the appropriate date and time
- Confirming the request and receiving the permit electronically
If needed, we can send you images or a video that clearly explains the steps.
Do all hotels include free Wi-Fi?
Most of the hotels we work with at Wosol Al-Dhahabiya offer free Wi-Fi, especially 4 and 5-star hotels, whether in the rooms or public areas such as the lobby and restaurants. However, we would like to clarify that:
- Some budget hotels may only provide Wi-Fi in the lobby or specific areas.
- The speed and quality of the connection vary from one hotel to another.
- In some cases, Wi-Fi is free for a limited number of devices, and additional charges apply for extra devices.
If internet service is important to you during your stay, just let us know, and we will ensure its availability and policy details before confirming the booking.
Is it possible to request special arrangements for an occasion such as a birthday or an anniversary?
Yes, many of the hotels we work with at Golden Arrival can provide special arrangements for occasions such as:
- Birthday
- Wedding anniversary
- Welcoming newlyweds
- Welcome surprises
The arrangements may include:
- Arranging natural flowers
- Decorating the bed or room
- A small cake
- Special hospitality
However, these services must be requested in advance and may incur additional charges depending on the type of hotel and the requested content. We inform the hotel of your desire and coordinate with the reception management to implement the arrangement at the appropriate time, but the actual execution is carried out by the hotel only.
Can the reservation be received under someone else's name?
The reservation cannot be received under another person's name for individuals unless that person's name has been added as an official guest within the reservation in advance. Hotels require the guest's name to match what is registered in the reservation, and identification or a passport must be presented at check-in.
In the case of group bookings (such as campaigns or delegations), a representative authorized by the company or entity can receive the rooms on behalf of the guests, provided that:
- An official authorization or proof of relationship is presented
- Passports or identification for all guests are brought at check-in
At Wosol Al-Dhahabiya, we always recommend entering guests' names accurately when booking to facilitate check-in and avoid any delays upon arrival.
"When can I claim compensation?"
You can claim compensation in the event of a clear fault or deficiency in the execution of what was agreed upon during the booking, such as:
- The booking was confirmed and the amount was paid, but the hotel did not provide the agreed-upon room.
- There is a discrepancy in the type or number of agreed-upon meals (such as booking with breakfast not provided, or reducing the number of meals without notice).
- Delay or refusal to accommodate you despite a valid booking.
- Deduction of additional amounts that were not included or previously clarified.
In these cases, you can contact us directly via WhatsApp or phone and provide evidence of the fault (such as receipts, photos, correspondence...), and we will follow up with the hotel or the concerned party to ensure your rights and address the situation as quickly as possible.
At Wosol Al-Dhahabiya, we are fully committed to protecting our customers' rights and ensuring that what was agreed upon is executed accurately.
Can you issue Umrah or Hajj visas for me?
No, visa issuance is not currently included in the Wosol Gold services. You must apply for an Umrah or Hajj visa through an authorized agent in your country or through the official platforms of the Ministry of Hajj and Umrah. Once you obtain the visa, we can handle the accommodation arrangements and other services in full.
Can I add my membership number for the hotel loyalty program (Hilton Honors, Marriott Bonvoy, etc.) when booking through Golden Access to earn points or nights?
No, because all bookings made through Wasel Gold are recorded by hotels as travel agency bookings with special and discounted rates, which are not counted towards loyalty programs. Therefore, points or qualifying nights will not be added to your membership in the program, even if you provide the hotel with your membership number upon arrival.
Payment & Invoices
What payment methods are available when booking? Can I pay upon arrival?
At Wosol Golden, we offer several flexible and secure payment methods, including:
- Bank transfer to our official accounts within the Kingdom.
- Online payment through instant and secure links we send directly to you.
- Cash payment or point-of-sale transactions at our authorized offices and branches.
As for payment upon arrival, this option is generally unavailable because booking confirmation requires prepayment to secure the room and agreed price.
Also, taking advantage of our special offers and exclusive discounts requires full payment in advance.
Therefore, payment upon arrival is only available to clients who have an official partnership agreement with Wosol under specific pre-arranged payment terms.
Can I cancel the reservation and get a refund?
Yes, reservations can be canceled and the amount refunded according to the hotel's cancellation policy and the type of reservation, regardless of the season. Some reservations are eligible for free cancellation within a specific period, while others may be non-refundable or subject to cancellation fees, especially during peak seasons or special offers. But don't worry, at Wasel Al-Dhahabi, we ensure complete transparency. Therefore, we will inform you of the type of reservation and the applicable cancellation policy before confirming the booking. We will also clarify the last date for free cancellation after submitting the booking request, so you are fully informed before making any decision.
Can I cancel or modify the reservation after it has been confirmed?
Yes, you can cancel or modify the reservation according to the hotel's policy. Some reservations can be canceled or modified for free within a specific period, while others may be non-cancellable, non-modifiable, or non-refundable, especially during peak seasons or when taking advantage of special offers.
But don't worry, at Wasel Al-Dhahabiya, we ensure complete transparency, so we present all the details clearly before confirming the reservation, including the cancellation policy, the possibility of modification or refund. We will also inform you of the last date for free cancellation after submitting the reservation request, so you are fully informed before making a decision.
Can I leave before the end of the booking period? Will I get a refund?
Yes, you can leave before the end of your booking period, but the refund depends on the hotel's policy.
In most cases:
- If the booking is non-refundable, no amount will be returned.
- If the policy is flexible, only the used nights will be charged, and a cancellation fee may apply to the remaining nights.
- Some hotels do not allow any refund after check-in.
At Wosol, we clearly explain the cancellation and modification policy before confirming your booking. If you wish to leave early, we will assist you in contacting the hotel to request any possible refund based on the conditions.
If I cancel my booking, when will I get a refund and how will it be processed?
If the booking is canceled and a refund is applicable based on the cancellation policy, the amount will be returned as follows:
- For individuals: The refund is processed either as a reversal to the credit card used for payment or as a direct bank transfer to the guest’s account, depending on the payment method. This takes approximately 3 to 10 business days after refund approval.
- For groups and companies: It is possible to either:
- Refund the amount directly using the agreed payment method,
- Or use the value of the booking as credit for future reservations.
At Wosol Golden, we ensure close follow-up on every refund process, with written confirmation at every step.
Can I pay in a currency other than Saudi Riyal?
Yes, you can pay in a currency other than Saudi Riyal, whether you're outside the Kingdom or using a foreign currency card.
We’d like to clarify the following:
- If payment is made via credit or Mada card, the amount will be automatically converted to SAR based on the exchange rate at the time of the transaction.
- If payment is made via international bank transfer, we must ensure the transferred amount covers the full booking value after deducting any transfer fees.
- If you're transferring from outside the Kingdom, it’s recommended to coordinate with us in advance to confirm bank details and preferred currency.
We provide you with the transfer instructions or a secure payment link based on your preferred payment method.
Can I get an official tax invoice in the name of my company or organization?
Yes, absolutely. At Wosol Golden, we provide an official electronic tax invoice that includes:
- Company or entity name
- Tax registration number
- Commercial registration number (if applicable)
- Detailed tax amount
- All booking and service details
All we need from you is to share the required invoice information at the time of booking or before the invoice is issued, such as:
- Registered company name
- Tax number
- City
- Any specific invoice notes
We’ll then send the invoice as a PDF via email or WhatsApp.
Can I pay via an electronic link?
Yes, at Wosol Golden we offer you the option to pay via a secure electronic link, which can be used easily from anywhere in the world, whether you're inside or outside the Kingdom.
The link:
- Is supported by certified Saudi and international banks
- Accepts Mada, Visa, Mastercard, Apple Pay, and more
- Displays booking details and the amount before payment
- Sends you a confirmation message immediately after completing the transaction
If you prefer this method, just let us know and we’ll send your payment link within minutes.
Can I make a reservation if I don't have a credit card?
Yes, you can book through Wasel Gold even if you don't have a credit card. We offer several flexible payment methods, including:
- Direct bank transfer to our official accounts
- Payment via an electronic link using a Mada card or a relative's card (with their consent)
- If you are within the Kingdom, manual payment can be arranged at our office or through an internal transfer
All you need to do is choose the method that suits you best, and we will send detailed instructions to confirm your booking with ease.
Do I need an ID card or passport when checking into the hotel?
Yes, when checking into any hotel in the Kingdom, whether in Mecca or Medina, guests are required to present official identification. This includes:
- For Saudis and residents: National ID card or Resident ID (Iqama)
- For pilgrims or visitors from outside the Kingdom: Passport with a valid visa (such as an Umrah or visit visa)
Some hotels may refuse check-in if the name does not match or if an unofficial document is presented, so we recommend verifying the details before arrival.
Can I book a room for myself and a person with a different nationality?
Yes, you can book a room to share with another person even if they have a different nationality, provided that both parties have valid official identification, such as:
- A national ID card or residency permit for residents
- Or a passport with a valid visa for visitors and pilgrims
Hotels in the Kingdom handle this situation normally, as long as the booking is legitimate and the names are registered correctly. At Wasel Al-Dhahabiya, we accurately register all guests' names to ensure no issues arise during check-in.
Does the hotel require a security deposit upon check-in?
Yes, many hotels in Mecca and Medina may require a refundable deposit upon check-in, which is used to cover potential damages or additional services (such as minibar or room service). Key points include:
- The deposit amount varies from one hotel to another (usually between 200 to 500 SAR per room).
- The amount is held on your bank card or paid in cash and then fully refunded upon departure if no additional charges are incurred.
- If the booking was made with someone else's card or via bank transfer, it is preferable to bring a credit card in the guest's name or cash to expedite the process.
- The deposit is refunded immediately in cash, or the hold on the card is released within 3-7 business days, depending on the bank.
If the deposit is significant for your budget, let us know so we can inform you of the exact amount at the hotel where your reservation is confirmed, ensuring you are prepared.
How can I top up the e-wallet balance on the B2B platform?
Currently, the e-wallet service is not activated on the corporate platform. Until further notice, you can pay for bookings in two ways only:
- Direct bank transfer to the official accounts of Wosol Al-Dhahabiya Company, with the transfer receipt sent for each booking.
- An electronic payment link that we send to you for each booking individually (Mada, Visa, or MasterCard).
When the e-wallet is reactivated, we will officially inform you through our usual channels. For any other financial inquiries, please contact your account manager at Wosol Al-Dhahabiya.
Can you provide me with an official booking letter addressed to the embassy to facilitate the visa issuance?
Yes, all our documents are official and certified—whether it's a Confirmation, a Voucher, or an Invoice—and they are recognized by all official entities both inside and outside the Kingdom. You can present them to any entity without any issues.
Can I pay for the reservation using Apple Pay or Google Pay instead of a bank card?
Yes, when you request the payment link, we will activate the digital wallets option; you can complete the payment directly via Apple Pay or Google Pay within seconds, and you will receive an invoice and booking confirmation once the transaction is successful. If you prefer this method, let us know when ordering so we can send you the dedicated link.
Can I split the booking amount across multiple cards or different payment methods?
Yes, it is possible. We can create separate payment links or receive two bank transfers to split the amount between two different cards or between a card and a transfer, provided that the full amount is paid before finalizing the reservation. Just specify the value of each part and the payment method, and we will provide you with the necessary links or account details immediately.
Is it possible to get a consolidated invoice for all rooms in a single reservation instead of an invoice for each room?
Yes, we can issue a consolidated invoice that covers all rooms and services included in the same reservation, whether the reservation is under a company name or a family delegation. Please inform us before payment that you need a unified invoice, and the billing team at Wasel Al-Dhahabiya will consolidate all items into a single document that includes:
- The number of rooms and the stay dates for each room
- The total amount including VAT and fees
- The details of the requesting entity (company name or reservation holder's name) and their tax number, if available
The invoice will be sent in PDF format after payment is completed and can be submitted to any financial entity or official accounting review.
Can I request an additional key card for the room if I need it during my stay?
Yes, you can request a second or third key card from the reception desk at any time and for free in most hotels. Just make sure to present the registered guest's ID when making the request, and the additional card will be activated immediately for the same duration as your booking. If the key is lost, the hotel usually replaces it for free, but some hotels may charge a nominal fee for repeated losses as a security measure.
I lost the electronic invoice for my reservation—can it be reissued or downloaded again?
Yes, quite easily. You can log in to your account on the Wosol Al-Dhahabiya website and select (Reprint Invoice), or contact the support team via WhatsApp, and a PDF copy will be sent to you immediately. Reissuing is free and available at any time throughout the year.
Is it possible to transfer the booking from one person to another if I am unable to travel?
Yes, in some cases, a reservation can be transferred to another person, provided that it is done well before the check-in date and in accordance with the hotel's policy. We send a modification request to the hotel to change the guest's name, and if approved, we send you a new confirmation with the name of the replacement person. However, the new name must match the travel document, and it is preferable to inform us immediately to avoid any issues at the time of check-in.
General Questions
"Do the prices include taxes and fees?"
Yes, all the prices we offer include value-added tax (15%) and any applicable government or service fees on the accommodation, unless otherwise specified when displaying the price. We are committed to full transparency in our pricing, ensuring that the final price is clear to the customer without any surprises at payment or upon arrival at the hotel.
What are the best hotels in Mecca in terms of views?
Based on the type of view, the best hotels in Mecca are classified as follows:
Kaaba View Hotels:
- Makkah Clock Royal Tower, A Fairmont Hotel
- Raffles Makkah Palace
- Swissôtel Makkah
- Swissôtel Al Maqam Makkah
- Pullman ZamZam Makkah
- Al Marwa Rayhaan by Rotana
- Al Safwah Royale Orchid Hotel
Haram View Hotels:
- InterContinental Dar Al Tawhid
- Jabal Omar Hyatt Regency Makkah
- Jabal Omar Marriott Makkah
- Conrad Makkah
- Hilton Suites Makkah
- Hilton Makkah Convention Hotel
- Jumeirah Jabal Omar Makkah
- Address Jabal Omar Makkah
- Sheraton Makkah Jabal Al Kaaba Hotel
- Anjum Hotel Makkah
- Shaza Makkah
- Makkah Construction & Development Company Hotel
- Jabal Al Kaaba Project Hotels
Are there any budget hotels near the Haram?
Yes, and here are four good options with the approximate distance from the hotel to the courtyards of the Grand Mosque:
- Al Kiswah Towers Hotel – Al Taysir District: about 900 m (≈ 10 minutes on foot)
- Voco Makkah Towers Hotel – Al Misfalah District: about 1.5 km (≈ 15–18 minutes on foot)
- Elaf Bakkah Hotel – Makbas Al Jin District: about 3 km (≈ 5 minutes by car)
- Maysan Ajyad Hotel – Ajyad Al Masafi District: about 700 m (≈ 8–9 minutes on foot)
The distances are approximate and may vary slightly depending on the walking route or traffic, but they provide a clear idea of how close each hotel is to the mosque courtyards.
Are there quintuple or sextuple rooms?
Yes, in some budget hotels, we can provide quintuple or sextuple rooms, which are suitable for large families or small groups. Some of the hotels that offer this type of room include:
- Abraj Al-Kiswah Hotel – Al-Taysir District
- Al-Taysir Towers Hotel – Al-Taysir District
- Elaf Bakkah Hotel – Old Mecca District
However, we would like to clarify that these requests are for individual bookings only, with a maximum of one or two rooms. For larger groups, it is considered a group booking and requires prior coordination and special confirmation based on availability.
We recommend booking early as quintuple and sextuple rooms are limited and in high demand during the seasons.
Can I book for just one night?
Yes, it is possible to book for just one night through Golden Arrival, but we would like to clarify that:
- On regular days (midweek), booking for one night is generally accepted in most hotels.
- However, on weekends (Thursday – Friday – Saturday), or during seasons like Ramadan, some hotels may refuse to confirm a one-night booking and may require a minimum number of nights (usually two or more).
- This varies from hotel to hotel and depends on the accommodation policy and demand during that period.
Therefore, if you wish to book for one night, just let us know the date and location, and we will check the hotels that allow it and offer you the most suitable option.
Can you book a hall with catering?
Yes, it is possible. Please provide us with:
- The requested date
The translation of the Arabic text "عدد الساعات؟" to English is "Number of hours?"
- Budget per person (approximately 50–150 SAR), for example
- Type of hospitality: specific meals or drinks, or an open buffet
- Number of attendees
- Nature of the event: business meeting or private occasion
- Any special requests (such as a projector or sound system)
Once we receive this information, we will suggest the most suitable venue and service for you directly.
Is it possible to rent an electric scooter or electric wheelchair for performing Tawaf and Sa'i?
Yes, electric carts and wheelchairs are available for rent within the corridors of the Grand Mosque through official points on the Sa'i roof and the mezzanine floor. Prices are determined by the hour or by the Tawaf and Sa'i together, and payment is made electronically through "Future World" devices (using a bank card or Mada). If you prefer to book the cart in advance, you can use the Tanaqol app, which is affiliated with the General Presidency for the Affairs of the Two Holy Mosques. You can select the time and type of cart, pay online, and receive it upon arrival.
Outside the Haram, there are also rental shops in Ajyad and Al-Misfalah that rent out manual or electric wheelchairs that can be taken to the hotel. We recommend booking early during peak seasons (Ramadan and Hajj) to ensure availability.
What is the minimum number of nights required for booking during the Hajj season?
Hotels in the central area (near the Haram) mostly require bookings according to fixed, indivisible periods:
- From 1st Dhu al-Qi'dah to 25th Dhu al-Qi'dah
- From 25th Dhu al-Qi'dah to 4th Dhu al-Hijjah
- From 4th Dhu al-Hijjah to 14th Dhu al-Hijjah
- From 14th Dhu al-Hijjah to 20th Dhu al-Hijjah
Your booking must cover one of these periods in full. Before 1st Dhu al-Qi'dah or after 20th Dhu al-Hijjah, bookings can be made on a regular nightly basis.
Economy hotels (in distant neighborhoods like Aziziyah and Taysir):
- For groups: A full booking for the month of Dhu al-Qi'dah and Dhu al-Hijjah or the entire season package is required.
- For individuals: Single bookings are often not available during the peak of Hajj in these hotels.
Location & Distance
What is the difference between the types of views in hotels in Mecca and Medina and the symbols used for them?
In the hotels of Mecca and Medina, the types of views vary depending on the room's location within the hotel, and each type has a code used in booking systems. These codes help accurately determine the nature of the view the room offers.
Non-view rooms are labeled as NON or sometimes N.V (depending on the hotel's system). These rooms do not have any clear external view and may be interior or face very close neighboring buildings.
Rooms with a city view are labeled as CITY or C.V, indicating a view of the city or the hotel's rear facade, without a view of the Haram.
Rooms with a Haram view (in Mecca or Medina) are labeled as HARAM or C.V, indicating a direct view of the areas surrounding the Holy Mosque in Mecca or the Prophet's Mosque.
Rooms with a Kaaba view (in Mecca only) are labeled as KAABA or C.V. These are among the highest-priced categories, offering a direct and clear view of the Holy Kaaba.
There are also rooms with partial views such as:
- HV-PARTIAL: Partial view of the Haram
- KB-PARTIAL: Partial view of the Kaaba
Rooms classified as Kaaba Premier are very luxurious with a panoramic and direct view of the Kaaba and are considered among the finest options available in Mecca.
There are also rooms with a side view, called Side View, which overlook one of the streets or side corners of the hotel.
At Wosol Al-Dhahabiya, we ensure to clarify the type of view in writing and in detail before confirming the booking, to ensure transparency and clear expectations for our valued customers.
Can I book hotels in Medina through you?
Yes, absolutely. At Golden Arrival, we offer bookings for selected hotels in Medina, including hotels near the Prophet's Mosque and in prime locations such as Bab Al-Salam, Al-Salam Street, and the Women's Gate.
We provide all categories:
- Luxury five-star hotels
- Mid-range hotels
- Budget hotels at affordable prices
Just send us your check-in and check-out dates and the number of people, and we will send you a list of the best available options according to your needs.
Can I use the Wosol platform for corporate bookings or as a travel agency?
Yes, at Wosol Golden we offer a dedicated platform for companies and travel agencies through a B2B system designed to simplify booking and management.
Advantages include:
- Direct access to dozens of hotels in Makkah and Madinah
- Special rates for agencies and groups
- Ability to make bookings yourself without manual communication
- Full control of reservations, payments, and invoicing via your own dashboard
- Dedicated technical support and coordinator
If you represent a company or travel agency, contact us and we’ll send you a username and password to access the platform, along with basic training on how to use it.
Do you provide non-smoking rooms?
Yes, many of the hotels we work with in Makkah and Madinah provide non-smoking rooms. These are the best option for guests seeking a clean and odor-free environment.
However, please note:
- Requesting a non-smoking room is considered a special request
- Fulfillment depends on availability at check-in
- If unavailable, a regular room may be provided with extra attention to cleaning and sanitization
At Wosol Golden, we clearly include your request in the booking and recommend informing the hotel reception upon arrival to confirm it directly.
Do all hotels provide parking?
No, not all hotels in Mecca and Medina provide parking, especially those located in the central area very close to the Haram, due to limited space. Here are some clarifications:
- Some hotels offer free parking (often in distant neighborhoods like Aziziyah and Taysir).
- Other hotels provide parking for an additional fee, calculated by the day or hour.
- Some hotels do not offer parking at all, and guests are asked to use nearby public parking (paid).
If parking is important to you, just let us know during booking, and we will recommend suitable hotels based on your location and needs, with detailed information on their parking policy.
Can you arrange a VIP meet and greet service at Jeddah Airport or Medina Airport?
Unfortunately, this service is not currently included in the Gold Access services. We recommend coordinating directly with specialized reception companies at the airport if you need this type of service.
Are pets allowed in hotels in Mecca or Medina?
In general, hotels in Mecca and Medina do not allow pets due to health and safety regulations and their proximity to the holy areas. If you are traveling with a pet, we recommend arranging alternative accommodation for it outside the hotel before traveling, as there are currently no pet-friendly hotels available in the central area or the neighborhoods surrounding the holy mosques.
Are the electrical outlets in Mecca and Medina hotels compatible with my devices, and can I get a plug adapter if needed?
Most hotels in the Kingdom use a 220-volt power supply and a British Type G plug (three square prongs). If your devices have a different plug, you can request a free adapter from the reception desk, usually provided in exchange for a refundable deposit upon departure, or purchase it from the hotel's gift shop. Please inform us at the time of booking if you need an additional adapter, and we will make a note to ensure its availability upon your arrival.
Are there playrooms or kids' clubs in the hotels of Mecca and Medina?
Children's play areas or clubs are not common services in hotels in Mecca and Medina. If available, they are often limited and not regularly supervised by official staff. Therefore, to ensure a safe and suitable environment for children, we recommend utilizing the official, accredited nursery services within the Holy Mosque or the Prophet's Mosque, which operate according to precise regulations and specific requirements. For details and admission procedures, you can refer to the website of the General Presidency for the Affairs of the Grand Mosque and the Prophet's Mosque.
What is Wosol Company?
A company specializing in Hajj and Umrah services and organizing tourist and religious trips in Mecca and Medina has arrived, aiming to provide rich travel experiences that respect the spiritual depth of each visitor.
Additional Services
Do you have hotels in the Clock Towers?
Yes, at Wosol Al-Dhahabiya, we offer bookings at a selection of the most important hotels in the Abraj Al-Bait (Clock Towers), which are among the closest and most luxurious hotels to the Masjid al-Haram. They feature direct views of the Haram and the Kaaba, in addition to high-end services and comprehensive facilities.
Some of the prominent hotels in the Clock Towers that we work with include:
- Makkah Clock Royal Tower, A Fairmont Hotel
- Raffles Makkah Palace
- Swissôtel Makkah
- Swissôtel Al Maqam Makkah
- Pullman ZamZam Makkah
- Al Marwa Rayhaan by Rotana
We assist you in choosing the most suitable one according to your needs, whether in terms of view, price, or accompanying services.
Can I request a wheelchair or special services for elderly guests or those with limited mobility?
Yes, some of the hotels we work with offer services for elderly guests or those with limited mobility, such as:
- Wheelchair availability
- Accessible rooms with adapted bathrooms and wider pathways
- Suitable elevators and easy-access routes
- Assistance service during check-in and check-out
However, these services must be requested directly at the hotel reception upon arrival, and we cannot guarantee availability in all hotels, especially during peak seasons.
At Wosol Golden, we add your request clearly to the reservation and notify the hotel to improve the chances of preparing suitable arrangements, but we cannot ensure full comfort in every hotel.
Therefore, we strongly recommend accompanying elderly or limited-mobility guests with a dedicated companion to ensure greater comfort and ease during Umrah or Hajj.
Can I request a special breakfast (vegetarian – gluten-free – for children)?
Yes, some of the hotels we book with offer special breakfast options upon request, such as:
- Vegetarian breakfast
- Gluten-free breakfast
- Child-friendly breakfast (light meals or appropriate portions)
However, confirming such services depends on the hotel’s food and beverage department and is usually finalized upon check-in, based on daily kitchen availability.
At Wosol Golden, we include your note in the reservation and send it to the hotel, but we also recommend confirming it again with the reception upon arrival to ensure it is fulfilled.
Can you book or issue flight tickets with accommodation?
Booking airline tickets is not currently part of the Wosol Gold services; we specialize only in hotel reservations and services related to accommodation. Please book your ticket through a travel agent or directly with the airline, and then provide us with your arrival and departure times so we can coordinate accommodation and accompanying services in the best possible way.
What sets Wosol Company apart from other companies?
Wosol is distinguished by using advanced technology in organizing Hajj and Umrah, and providing innovative services that ensure the comfort and complete satisfaction of pilgrims and Umrah performers.
"Do you provide access to special programs for the elderly and people with special needs?"
Yes, it provides access to specialized programs that include trained companions, assistive equipment, and comfortable transportation tailored for the elderly and people with special needs.
How does Wosol Company benefit from artificial intelligence?
AI access is used to analyze customer data and preferences, which helps improve services and offer customized products that accurately meet customer needs.
"Does it offer access to its services on an international level?"
Yes, Wosol has expanded into several countries such as Egypt, Morocco, Indonesia, Uzbekistan, and Kazakhstan, and is seeking to expand its services to include more international markets.
What awards has Wosol Company received?
Wosol has received numerous awards, most notably the Best Hajj and Umrah Service Provider Award for 2021, the Innovation in Travel Technology Award, and the ISO 9001:2015 quality certification.
Booking Process
Can I pay in installments?
Currently, the full booking amount must be paid before entry, and no reservation can be confirmed without full payment in advance. However, we will soon announce the availability of an installment payment service in collaboration with Tabby and Tamara, available for Saudi individuals. This will allow you to pay the booking amount in easy installments without the need for a credit card. Follow us through our official channels to receive a notification as soon as this service is activated.
Can I modify the guest's name after confirming the reservation?
In most cases, yes, the guest's name can be modified after the reservation is confirmed, provided that this is done well before the check-in date and in accordance with the hotel's policy. However, please note the following:
- Some hotels do not allow modifications if the booking policy is "non-changeable."
- During peak seasons (such as Ramadan or Hajj), stricter conditions may apply.
- For group bookings, names can usually be easily modified before the final list is sent to the hotel.
Just contact us as soon as possible if you need to change the name, and we will coordinate with the hotel and inform you of the appropriate procedure.
When checking in, the hotel staff asked me for the hotel reservation confirmation number. What should I do?
After confirming your reservation and making the full payment, your booking is officially confirmed by Wosol Al-Dhahabiya Company. However, as an additional measure to facilitate the check-in process accurately, we send the hotel's booking confirmation number one day before the check-in date. This number is used instead of the guest's name upon arrival, as some names may be repeated or spelled differently, which could cause delays or confusion at reception. If you do not receive a message with the hotel's booking confirmation number, please contact us immediately via WhatsApp, and we will send it to you promptly. Please do not rely solely on the Wosol reservation number or the guest's name during check-in.
Can I contact the hotel directly after booking?
Yes, you can contact the hotel directly after receiving your hotel booking confirmation number. This is the best way to communicate with the hotel management to arrange any additional services before arrival. With the booking number, you can inquire about:
- Additional room amenities (such as a crib or extra pillows, flower arrangements in the room)
- Request for early check-in or late check-out
- Specify preferred view or floor, subject to availability
- Coordinate parking arrangements if available, whether free or for a fee
- Request adjacent or connecting rooms (subject to availability upon check-in)
However, we would like to clarify that some hotels only respond to requests a day or two before check-in. Therefore, we always recommend contacting us first if you have an important request, and we will follow up on the matter on your behalf to ensure the best possible service.
Can I choose the floor or location of the room (upper or lower – near the elevator – away from noise)?
At Wosol Al-Dhahabiya, we clearly list your request within the booking details, whether it's for an upper or lower floor, a room near the elevator or away from noise, or in a specific direction within the hotel. However, it's important to know that fulfilling such requests cannot be guaranteed in advance, as the only authority capable of doing so is the hotel reception management, and only upon check-in, depending on room availability at that time. Therefore, we advise you to inform us of your request during booking and then confirm it directly upon your arrival at the hotel to ensure the best chance of having it fulfilled.
Can prices change after the offer is sent?
Yes, Wosol Golden reserves the full right to change hotel and service prices at any time without prior notice due to constant price fluctuations from hotels, especially during peak seasons.
However, once the booking is fully confirmed and payment is made, we are fully committed to the confirmed price and it will not change.
To stay updated with the latest prices for individuals or groups, please follow us via:
- Our official website
- Or our WhatsApp channel
We’ll be happy to provide you with the latest available offers at the time of your request.
Can I pay for my reservation through someone else?
Yes, you can pay through another person, whether they are a friend, relative, or representative, provided that:
- We are provided with the details of the person who will actually be staying at the hotel (full name as in ID or passport).
- Proof of payment is sent from the person who made the payment.
- In some cases, the hotel may require written confirmation or a simple authorization upon check-in if there is a discrepancy between the payer's name and the guest's name.
At Wosol Al-Dhahabiya, we ensure that all information is recorded clearly. Just inform us during the booking that the payment will be made by a third party, and we will coordinate the steps with you in a flexible and smooth manner.
Can you send pictures of the room before confirming the reservation?
Yes, absolutely. At Wosoul Al-Dhahabiya, we provide you with real and updated photos of the requested room before confirming the booking, so you are aware of the room's appearance, bed arrangement, type of view, and available amenities.
Additionally, you can also visit the hotel's page on our website to view:
- Photo gallery
- Room specifications and services
- Hotel rating
- And previous customer experiences, so you can have a complete understanding of the service level before making a booking decision.
We always strive for transparency and clarity to ensure a comfortable stay that meets your expectations.
Can the reservation be picked up under someone else's name?
Yes, a reservation can be collected under someone else's name provided that their name is registered in the reservation at the time of confirmation, or a clear authorization or prior notice is given by the primary reservation holder. Here are your options:
- If you made the payment, but the guest is someone else: We list their name in the reservation as the "primary guest," and they must present an ID card or passport upon check-in.
- If the other guest's name was not mentioned previously, the hotel may request proof of relationship or a simple authorization from the reservation holder to avoid any delays.
At Wasel Al-Thahabiya, we always recommend mentioning the actual guest's name at the time of booking to avoid any issues during check-in.
Is it possible to request a room with a balcony?
Yes, some hotels in Mecca and Medina offer rooms with balconies, but this is:
- Relatively rare, especially in the central area near the Haram.
- Mostly available in some 5-star hotels or on higher floors.
- It must be requested in advance and is confirmed based on availability at check-in.
If a balcony is important to you, just let us know during booking, and we will include your request in the reservation and contact the hotel to confirm availability based on the date and room type.
Can I receive the booking confirmation or invoice in a specific language (Arabic or English)?
Yes, we can issue the booking confirmation and electronic invoice in both Arabic and English as per your request. Just specify the required language during the booking, and we will send you the file (PDF) in the format and language that suits you within minutes of completing the payment.
Can I receive the booking confirmation or invoice in a specific language (Arabic or English)?
Yes, we can issue the booking confirmation and electronic invoice in both Arabic and English as per your request. Just specify the required language during the booking, and we will send you the file (PDF) in the format and language that suits you within minutes of completing the payment.
What if I arrive at the hotel after midnight—will my reservation be canceled?
No, the reservation remains valid even if you arrive after midnight; we usually do not cancel it. Book the entire night, and your room allocation will be preserved. However, it is advisable to:
- Inform us or the hotel of your approximate arrival time if your trip is delayed (after 23:00).
- Keep your hotel reservation confirmation number handy to present upon late arrival.
- If you encounter difficulty with the receptionist in finding your reservation, inform them that you are arriving late so they can look for your reservation in the "No-Show" list and reactivate it immediately.
Note that arriving around 06:00 AM may be considered by some hotels as a new day entry with additional charges; coordinate in advance if you need early entry for the next day.
Inform us of your flight timing, and we will coordinate with the hotel to ensure your room remains reserved until your arrival.
Is it possible to upgrade the meal plan after confirming the reservation (for example, from breakfast only to half board or full board)?
Yes, it is possible depending on the restaurant's availability and the hotel's policy. If you wish to add lunch or dinner to your reservation after it has been confirmed:
- Inform us before arrival or check with the reception desk upon registration.
- The hotel will inform you of the daily price difference for upgrading to half board (breakfast + dinner) or full board (breakfast + lunch + dinner).
- The fees are paid immediately, and the meal option is added to your room for the remainder of your stay.
Cancellation & Changes
Can I get a refund for the booking if I don't receive the visa?
The refund of the booking amount in case the visa is not issued depends on the type of booking and the hotel's cancellation policy, not on the reason for the cancellation itself. Important details:
- If the booking is cancellable and the cancellation is made within the allowed period, the amount is refunded in full or partially according to the policy.
- However, if the booking is non-cancellable or part of a special offer, unfortunately, the amount cannot be refunded, even if the reason is a visa delay or rejection.
- Some hotels may show special flexibility for humanitarian cases, but this is not guaranteed and can only be requested as an attempt.
At Wasel Al-Dhahabiya, we always recommend securing the booking after the visa is issued or choosing a flexible booking in uncertain situations.
If I arrive at the hotel and I don't like it, can I move to another hotel through Wosol Al-Dhahabi?
We do not recommend this procedure; the high demand for hotels in Mecca and Medina makes changing hotels on the day of arrival uncertain and costly for several reasons:
Cancellation fees: You will likely be charged the full value of the first night (or more) if you cancel the first hotel on the same day of check-in.
- Price of the alternative hotel: Booking on the same day comes at a higher price, and you may only find availability in more expensive categories or with limited views.
- Transfer costs: The customer bears the transportation expenses between the hotels (taxi or private transfer).
- Limited availability: Suitable rooms may not be available at all on the same night due to high demand, especially during peak seasons.
Therefore, we strongly recommend choosing the right hotel from the start—in terms of location, distance, view, and services—to suit your needs and those of your group, to avoid the hassle and high costs of changing.
Technical Support
How can I contact Wosol Company?
You can contact us through digital channels such as our website, mobile applications, and social media platforms, where we provide comprehensive technical support around the clock.